Diploma in Hospitality ManagementThis is KAGC: Your Gateway to a Thriving Hospitality Career.

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Overview

KAGC's Diploma in Hospitality Management program prepares you for a successful career in the thriving Malaysian hospitality and tourism industry. With 25% of Malaysia's job opportunities coming from this sector, you'll have access to a wide range of exciting career paths, including hotel management, exotic and remote resort operations, restaurant operations, casino management, and more.

Our program equips you with the theoretical and practical skills you need to succeed, including digital marketing, leadership, teamwork, and organization. We also offer six months of on-the-job training at well-known hospitality establishments, so you can gain valuable experience and network with industry professionals.

Why Choose KAGC's Diploma in Hospitality Management?
• Comprehensive curriculum: Our program covers all aspects of hospitality management, from guest relations and service excellence to marketing and operations.
• Industry-experienced faculty: Our instructors are seasoned professionals who will share their insights and expertise with you.
• Real-world experience: You'll have the opportunity to gain hands-on experience through industry placements.
• Global recognition: KAGC's Diploma in Hospitality Management is recognized by industry leaders in Malaysia and beyond.

Enrol in KAGC's Diploma in Hospitality Management program today and launch your rewarding career in the dynamic hospitality industry! Our Graduates are Posted at These Leading Hospitality Establishments

  • Minimum age requirement:
    16 years old (local), 18 years old (international)
  • 16 years old with a school leaving certificate

Modules

SUBJECT Module contents
BEVERAGE OPERATION
  • Introduction to Beverage Service and the Trends of the industry
  • Beverage Service Responsibilities
  • Serving Non-Alcoholic Beverages with Care
  • Non- Alcoholic Beverages
  • Serving Mocktails with Care
  • Serving Alcohol & Cocktails with Care
  • Beer and Spirits
  • Wine Fundamentals
  • Wines of France and other Old World Wine
  • Wines of Australia and other New World Wine
  • Wine & Food Pairing
FOOD OPERATION
  • Introduction to the Foodservice Industry and System
  • Food Safety & Foodservice Equipment
  • Cleaning, Sanitation, and Environmental Safety
  • The Menu and Design of Food Product
  • Purchasing, Receiving, Storage, and Inventory
  • Production & Service
  • Facilities Planning and Design and Furnishings
  • Environmental Management
  • Event Management
FUNDAMENTAL OF FOOD
F&B SERVICE OPERATION (PRACTICAL)
  • Food and beverage service areas
  • Food and beverage service equipment
  • Food and beverage service tools & utensils
  • Specialized forms of service
  • Table setting and napkin folding
  • Restaurant service sequence
  • Preparing menu
  • Menu presentation
  • Wine menu
  • Wine services
  • Table services
  • Special services and handling complaints
FUNDAMENTAL OF COOKING
INTRODUCTION TO CULINARY MANAGEMENT
INTRODUCTION TO HOSPITALITY & TOURISM INDUSTRY
FRONT OFFICE OPERATION
  • Introduction to Front Office
  • The reservation process
  • The Guest arrival process
  • Billing the guest
  • The night audit
  • Communication and the front office
  • Handling group reservation
HOSPITALITY ETTIQUETTE & MANNERS 1
HOUSEKEEPING OPERATION
  • Introduction to housekeeping
  • Accommodation
  • Planning, Organizing, and Staffing The New Organization
  • Interaction between Housekeeping and other Departments
  • Operational Planning
  • Material Planning
  • Linen Room and Laundry
  • Room inspection and Checklist
  • Reservation Department and Front office Department operation
  • Housekeeping in other Venues
  • Health, Safety and Security
MARKETING IN HOSPITALITY & TOURISM INDUSTRY
  • Service Characteristics
  • The Marketing Environment
  • Marketing Information Systems and Marketing
  • Consumer Markets and Consumer Buying Behavior
  • Organizational Buyer Behavior of Group Market
  • Market Segmentation, Targeting, and Positioning
  • Internal Marketing
  • Promoting Products: Communication and Promotion Policy and Advertising
  • Professional Sales
  • Direct and Online Marketing: Building Customer Relationships
COST CONTROL FOR F&B INDUSTRY
  • Operating controls in the foodservice industry
  • Recipe
  • The portion cost
  • Purchasing
  • Purchasing the right quantity
  • The right supplier
  • Receiving and storing products
  • Inventory control
  • Food production control
  • Food cost and food cost percentage
  • Monitoring sales
  • Menu, menu pricing and sales analysis
F & B SERVICE OPERATION 2 (RESTAURANT BUSINESS OPERATION)
EVENT MANAGEMENT
  • Introduction to events
  • Event managements concept
  • Organization and communication
  • Funding
  • Marketing
  • Practical event management
  • Sources of help, advice and support
FOOD & BEVERAGE MANAGEMENT
  • Introduction to food and beverage management
  • Understanding the customer
  • Promoting the operation
  • Pricing and designing the menu
  • Delivering high quality service
  • The Physical Facility
  • Food and beverage: From suppliers to customers
  • Employee selection
  • Training and Development
  • Motivating the employee
Business Disciplines Digital Marketing:
  • Social Media Marketing
  • Search and Paid Marketing
  • Website Management
  • Content Marketing
  • E-mail Marketing
  • Digital Business
Personal Development
  • Teamwork and Communications

Diploma in Hospitality Management

This is KAGC: Your Gateway to a Thriving Hospitality Career.

Course Features

  • Duration:15 months (9 months Interactive Theory & Practical + 6 months on-the-job training)
  • Format:100% classroom
  • Award:UK Diploma in Hotel Management

Career Opportunities

  • Front Office Manager
  • Hotel Operations Manager
  • Housekeeping Manager
  • General Manager
  • Restaurant Manager
  • Event Manager / Planner
  • Food Service (F&B) Director
  • Travel Manager
  • Casino Director
  • Director of Sales

FAQ

  • Can I further my studies to pursue a higher educational level in Hospitality Management with this Diploma?

    Yes, you can. You may continue your education in hospitality management to gain high-level recognition – A bachelor's or Master's Degree with this Diploma.

  • Who will be awarded the Diploma in Hospitality Management?

    The Diploma in Hospitality Management will be awarded by the City College of Birmingham from the UK.

  • What is the assessment like?

    Students will be evaluated via both written and practical assessment.

  • How will this program be delivered?

    Students will undergo nine months of theoretical and practical which will be delivered in class and posted in a real working environment within the hospitality industry to gain on-the-job experience before being awarded the Diploma in Hospitality Management.

  • Is this program equivalent to Hotel Management Study?

    This hospitality management program goes beyond just Hotel Management. It covers other areas, including tourism, event management, and basic knowledge of business disciplines which provides a broader perspective into the hospitality industry.

  • Do I need to earn a hospitality management diploma or degree to pursue a career in hotel management?

    While hospitality management certification programs exist, most prominent, full-service hotels and resorts require hospitality manager applicants to have a diploma or higher in hospitality or hotel management. At hotels that are smaller or provide fewer services, a candidate with an associate’s degree or hotel management, restaurant management, or hospitality management diploma may be considered as a candidate.

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